Know before it becomes a crisis.
Real-time spike detection across Discord, Steam, and Reddit. Diimsum watches your channels 24/7 and routes the right alert to the right team.
- Slack & email routing
- Custom thresholds
- 24/7 monitoring
Multiple players report server/shop crashes and bugs (infinite loop, server errors) that prevent accessing the store.
Several players report that the game freezes or loops on the login screen after the recent update.
Listening to 200M+ gamers worldwide
signals — Alerts trigger only when repeated player reports point to the same issue
Faster mean response vs. manual community monitoring
Continuous baseline-aware monitoring across every connected platform
Four issue levels. Only Bug triggers alerts
Real-time spike detection across Discord, Steam, and Reddit. Diimsum watches your channels 24/7 and routes the right alert to the right team.
General discussion, questions, and informational chatter that do not indicate a problem.
- ACTION
- Tracked in dashboard
- ALERT
- No
Mild frustration, confusion, or early warning signs that may be worth monitoring.
- ACTION
- Monitor trend
- ALERT
- No
Clear negative feedback or repeated dissatisfaction, but not a confirmed malfunction.
- ACTION
- Monitor trend
- ALERT
- No
Confirmed malfunctions such as crashes, outages, payment failures, or broken gameplay flows.
- ACTION
- Send alert
- ALERT
- Slack / email
Built for game teams,
not generic ops dashboards.
| diimsum | Generic ops tools | Manual monitoring | |
|---|---|---|---|
| Structured issue cards from player conversations | ✓ | – | Partial |
| Cross-platform clustering across Discord, Steam, Reddit, QQ, Weibo, bilibili and more | ✓ | – | Partial |
| Bug-only alert routing | ✓ | – | Partial |
| Exact source chats for every issue | ✓ | – | Partial |
| Slack / email alert delivery | ✓ | – | Partial |
Your only AI
agent for your community.
Built to remember everything players say. Turn player conversations into daily clarity.