DEEPDIVE
Answers grounded in real player voice.
A chat interface to your player base. Ask plain language questions about issues, sentiment, or platform activity. Get answers backed by actual player conversations.
Cited answers
Multi-turn memory
No prompt engineering
Listen to players.
Build better games.
DeepDive
Connected to 3 platforms · 28 days
Connected
What's driving complaint spikes this week?
This week’s complaint spike is primarily driven by Reactor Core upgrades . Players feel Core Fragments became significantly harder to earn, while the Black Market exchange rate is unfair for mid-tier players.
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Second is stability issues during ranked squad matches. Multiple players report crashes and force-closes after activating revive kits or entering overtime rounds.
SOURCES
Complaint
"Black Market prices are getting ridiculous"
Complaint
"Eclipse Raid rewards feel empty"
Bug
"Ranked match crashed after revive kit"
Drill into Reactor Core upgrades
Compare to last week
Ask about player behavior, issues, or trends…
CITED, NOT INVENTED
Every claim is backed by real player messages.
No hallucination. Each answer is grounded in clustered messages you can expand, click into, and verify. If the data isn't there, it'll say so. But never make it up.
Inline highlights show what was extracted from data vs. AI inference
Expand any claim to see the source messages behind it
Confidence indicator — green = grounded, gray = inferred
Listen to players.
Build better games.
WHY TEAMS CHOOSE DIIMSUM
Built for trust,
tuned for game teams.
Retrieval-grounded
Every answer pulls from your indexed conversation data first. No invented stats or fake quotes.
Cluster-aware
Understands your Issue clusters as primary objects. Ask about a cluster by name, ID, or fuzzy description.
Time-aware
Native understanding of patches, events, and rolling windows. "Since 2.3", "this weekend", "vs. last month" all work.
Multi-platform reasoning
Knows the difference between Discord nuance, Steam review depth, and Reddit amplification. Weighs them differently.
Privacy-first
Your conversation data never leaves diimsum. Per-game data isolation. SOC 2 Type II in progress.
Built-in actions
Generate Slack replies, draft community responses, or export an answer as a sharable Report block.
